Overview
REFUND & RETURNS POLICY
The Jacqueline Brand — indigo-dolphin-722188.hostingersite.com
Last updated: June 2026
Digital products — our policy
All products sold on The Jacqueline Brand are digital eManuals and downloadable content. All content is delivered electronically and immediately upon confirmed payment.
Waiver of cooling-off period — important notice
Under the UK Consumer Contracts Regulations 2013, consumers ordinarily have a 14-day right to cancel a distance contract. However, this right does not apply to digital content where delivery has begun with the consumer’s prior express consent and acknowledgement that the right to cancel is thereby lost.
By completing your purchase on indigo-dolphin-722188.hostingersite.com, you expressly confirm that:
- You are purchasing a digital product that is delivered immediately upon payment
- You consent to immediate delivery of the digital content
- You acknowledge and agree that by consenting to immediate delivery, you waive your statutory right to cancel under the Consumer Contracts Regulations 2013 once download or access has commenced
- You confirm you have read and understood this policy prior to completing your purchase
This acknowledgement is recorded at the point of purchase and forms part of your agreement with The Jacqueline Brand.
Our goodwill guarantee
Notwithstanding the above, and entirely at our discretion, we may offer a refund within 7 days of purchase in the following limited circumstances:
- You have not downloaded, opened, or accessed the content in any form
- You provide your order number and a clear reason for your request
- Your request is made in writing to [your contact email] within 7 days of the purchase date
We reserve the right to verify download and access records before approving any refund request. Evidence of download or access will result in the request being declined.
No refunds will be issued where:
- The digital product has been downloaded, opened, or accessed in full or in part
- More than 7 days have passed since the date of purchase
- The request cannot be verified with a valid order number or proof of purchase
- The purchase was made at a discounted, promotional, or bundled price
- The request is made after the content has been shared, distributed, or reproduced in any form
Intellectual property and unauthorised use
All content within The Jacqueline Brand eManuals is protected by copyright. Purchase of a digital product grants you a single-user, non-transferable licence to access the content for personal educational use only. You may not:
- Copy, reproduce, or redistribute any part of the content
- Share your download link or access credentials with any other person
- Use the content for commercial purposes without express written permission
Each download is individually logged with associated account details, IP address, timestamp, and order reference. In the event of suspected unauthorised distribution or fraudulent refund requests, we reserve the right to use this data to pursue the matter through the appropriate legal channels.
Unauthorised reproduction or distribution of our content constitutes copyright infringement and may result in civil or criminal action.
Defective or inaccessible content
If you experience a technical issue that prevents you from accessing or downloading your purchase, please contact us immediately at info@indigo-dolphin-722188.hostingersite.com. We will resolve access issues promptly or issue a full refund where the fault lies entirely with us and the content has not been accessed.
Subscription products
If you have purchased a subscription, you may cancel at any time via your account settings. Cancellation stops future billing immediately. No partial refunds are issued for unused portions of a billing period already charged. Access to content remains available until the end of the paid billing period.
Fraudulent refund requests
We take fraudulent refund requests seriously. Where a customer requests a refund having already downloaded or accessed the content, we reserve the right to:
- Decline the refund request in full
- Provide evidence of download and access records to the relevant payment provider in any dispute
- Report the matter to the appropriate authorities where copyright infringement is suspected
- Pursue recovery of losses through civil legal action
How to request a refund
All refund requests must be submitted in writing to info@thejacquelnebrand.com and must include:
- Your full name
- Your order number
- The product purchased
- Your reason for requesting a refund
- Confirmation that the content has not been downloaded or accessed
We aim to respond to all requests within 2 working days.
Governing law
This policy is governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with this policy shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact
For all refund and returns enquiries:
The Jacqueline Brand
Website: https://indigo-dolphin-722188.hostingersite.com
Email: info@indigo-dolphin-722188.hostingersite.com
